Airlines
Federal Aviation Administration (FAA)
800 Independence Avenue, S.W.
Washington, DC 20591
Consumer Hotline: 800/322-7873
Safety Hotline: 800/255-1111
www.faa.gov/
Other airline complaints should be reported to the U.S. Department of
Transportation Aviation Consumer Protection Division (see below).
U.S. Department of Transportation
Aviation Consumer Protection Division
400 7th Street, S.W.
Washington, DC 20590
202/366-2220
airconsumer.ost.dot.gov/airconsumer/index.htm
email: airconsumer@ost.dot.gov
Handles
complaints about airlines on issues such as lost luggage, refunds,
on-time performance, ticketing problems, and reservations. When
appropriate, consumer complaints will be forwarded to the proper
airline.
